If your UPS tracking shows "The Street Number is Incorrect," your package cannot be delivered because there's an error in the house or building number on the shipping label. The UPS driver was unable to match the address to a valid delivery location, and the package has been returned to the facility.
This is a delivery exception that requires action — either from you, the shipper, or both — to get your package delivered. Time matters: UPS holds packages with address issues for a limited number of days before returning them to the sender.
Here's exactly what this status means, why it happens, and the fastest way to fix it.
What It Means
"The Street Number is Incorrect" is a UPS delivery exception status that means the house number, building number, or unit number on the shipping label doesn't correspond to a valid or deliverable address. The driver could not complete delivery because:
- The street number doesn't exist on that street
- The number doesn't match any building at that location
- The number is missing from the label entirely
This is different from related address statuses:
| Status | What it means | |---|---| | Street Number is Incorrect | House/building number error on label | | Address Corrected | UPS corrected the address and continued delivery | | Rescheduled Delivery | Delivery moved to new date, various causes | | Package at Secure Facility | Package held pending issue resolution |
This status typically means the package is back at a UPS facility, not at your door. The driver did not leave it anywhere.
Why It Happens
Address errors on UPS labels can come from several sources:
1. Typo during checkout The most common cause — the buyer entered the wrong house number when placing an order (e.g., "123" instead of "132").
2. Autofill error Browser autofill or mobile autocomplete filled in an old or incorrect address number during checkout.
3. Shipper data entry error The retailer or seller entered or transferred the address incorrectly when creating the label.
4. Address database mismatch The street number technically exists but isn't registered in UPS's address verification system — possible with very new buildings, rural properties, or recently renumbered streets.
5. Missing unit or apartment number For apartment buildings, the driver may not be able to identify which unit to deliver to if the unit number is missing, triggering a similar exception.
6. International address format issues For cross-border shipments, address formatting differences between countries can cause street number mismatches. See our guide on UPS Import Scan for international context.
How Long It Lasts
You have a limited window to fix this. UPS typically holds packages with delivery exceptions for 3–5 business days before returning them to the sender.
- If you act within 24 hours: High chance of same-day or next-day redelivery
- If you act within 1–2 business days: Very likely to resolve before return
- If you wait 3+ business days: Risk of the package being returned to sender
What happens if it's returned: The shipper receives the package back. You would need to contact the retailer to arrange reshipment — which can add another 5–10 days to your wait and may require reordering.
Should You Be Concerned?
Yes — this requires prompt action. Unlike a weather delay or volume-related reschedule, an incorrect street number will not fix itself. Your package will not be delivered until the address issue is resolved.
Act the same day or next business day if at all possible. The longer you wait, the higher the risk that UPS returns the package to the sender.
Key things to verify:
- Was the correct address used when placing the order?
- Is the correct address on your account with the retailer?
- Is the house number correct, or was there an autofill error?
If the address is actually correct: In rare cases, UPS's system has an error. A new building, rural address, or recently assigned street number may not be in their database. In this case, contact UPS directly and explain the discrepancy — they can sometimes override and reattempt delivery with a corrected internal notation.
What You Can Do
Act quickly. Here's the fastest path to resolution:
1. Contact UPS immediately Call 1-800-742-5877 and provide:
- Your tracking number
- The correct street number
- Any additional address details (apartment, floor, access code)
Ask them to update the address and schedule redelivery. In many cases, UPS can correct the address internally and redeliver within 1–2 business days.
2. Use UPS My Choice If enrolled in UPS My Choice, you may be able to:
- Update the delivery address directly
- Redirect to a UPS Access Point for pickup
- Schedule a new delivery date
Note: Address corrections via My Choice are subject to the shipper's settings — some shippers restrict this.
3. Contact the shipper The shipper may have more authority to submit an address correction to UPS. Contact the retailer and ask them to issue an address correction with UPS on your behalf.
4. Request a UPS Access Point redirect If the address correction is complicated, ask UPS to redirect the package to a nearby UPS Access Point where you can pick it up with valid ID.
5. Verify your address going forward Double-check any saved addresses in your account with the retailer to prevent recurrence.
When to Contact the Carrier
Contact UPS as soon as possible — ideally within 24 hours of seeing this status.
- Phone: 1-800-742-5877 (fastest resolution)
- Track online: tracking.ups.com
- UPS My Choice: ups.com/mychoice
- UPS Access Points: ups.com/dropoff
- UPS Support Center: ups.com/help-center
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